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Customer Service

Customer Service

TigerStars's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Please contact us anytime with your questions. Or feel free to drop us a line to share your thoughts on the site. All comments welcomed.

SECURE ONLINE TRANSACTIONS
Is it safe to use my credit card online? Sending information over the Internet to Tigerstars is safe as we deploy a sophisticated & the highest commercially available technology (128 bit SSL encryption) to protect all the information you send to us. On our site, you will see a small lock or icon (

) at the bottom of your browser during checkout to indicate a secure connection.

PAYMENT METHODS

Money Order/Cashiers Check
Personal Check
Visa
MasterCard

SHIPPING & HANDLING
We ship WORLDWIDE, to all 50 states, Canada and international destinations. We also ship to the following domestic locations: APO/FPO, Post Office Boxes, and rural areas although surcharges may apply. All items are shipped in sturdy boxes. We ship within two to five business days after receipt & collection of payment. We use Fedex Ground or UPS for Continental US destinations [for small or light items, US Postal Services first class service will be used]. Delivery time may range from 3 to 5 business days. For non-Continental US and international destinations, items will be sent via US Postal Services Air Mail. We recommend buyers purchase insurance for their shipments. We will not be responsible for any packages lost in transit if buyer chooses not to buy insurance. Furthermore, we reserve the right to require that buyers purchase adequate insurance coverage.

All international buyers (including Canada) are responsible for all possible customs duties, taxes, fees and observances of local customs restrictions.

ACCOUNT REGISTRATION
By registering, you create MY ACCOUNT, which provides you with significant benefits at TigerStars. You can save your cart for return visits, use the express lane during checkout, or view order status, past purchases, as well as other convenient features. You will be required to provide your first and last names and e-mail address in order to create a password during the registration process. Register Now!

LOST PASSWORD
If you have forgotten your password please click here. You may also click Lost Your Password? on the left navigation menu of every page of the site. Your password will be emailed to you immediately.

E-MAIL OFFERS
Sign up for e-mail offersso that you will be in our mailing list for newsletters, sales or promotional notices & special offers. Otherwise, no unsolicited email will be sent to you. You will get a one-time 10% off credit toward your next purchase as a new mailing list member. Anytime you wish to opt-out of, or un-subscribe from our mailing list, please contact us so that we can remove you immediately from it.

FREE GIFTS
For all total purchases (made within two business days) of more than $50.00 we will include a FREE GIFT

$5.00 CREDIT FOR REFERRING A FRIEND
GET A $5.00 CREDIT against your purchase by inviting a friend to visit & shop at Tigerstars. When you click "Refer a Friend" on the left navigation menu, your friend will receive an email from YOU, asking them to visit TigerStars. When your friend purchases an item from us, they will be asked to register. Your friend must sign up for the E-mail Offers Program by checking the "Sign Me Up for Email Offers" checkbox during Account Set Up. This entitles your friend to 10% off their next purchase. Your friend must also enter YOUR FULL NAME into the "Referred By" field during Account Set Up. Once this is complete, you will receive a $5.00 credit toward your next purchase. Refer as many friends & get as much credit as you like. Refer a friend now.